Frequently Asked Questions
- What are Hot Buy products?
- Do I need to signup as a VIP Club member to purchase online?
- How do I login to my account section?
- How do I place an online order?
- Can I cancel or make changes to my online order?
- Do you have a returns policy?
Online Only & Supplier Direct Orders
- What are your terms and conditions for ‘Supplier Direct’ and ‘Online Only’ orders?
- How long does delivery take for Supplier Direct Orders?
- Do you offer ‘Change of Mind’ on ‘Supplier Direct’ and ‘Online only’ orders?
- What is your consumer guarantee on ‘Supplier Direct’ and ‘Online only’ orders?
- Privacy Policy - 'Online Only & Supplier Direct' orders