We recommend double checking your cart to confirm that your delivery address is filled out correctly, your payment details are correct and you have ticked the 'I have read, understood and agree to Spotlight's Terms and Conditions and Privacy Policy' box.
If all the details are correct, please 'Proceed to Payment'. If you receive an error message during this process, we recommend trying the following troubleshooting methods.
- Re-start your computer/device
- Clear your cache
- Try using a different device (google chrome browser is recommended)
- Try logging out and then back into your VIP account
If the issue still remains, please reach out to our Customer Care team via our Contact Us page and include screenshots of the error message.