Spotlight VIP Club & Promotions

Frequently Asked Questions

• Made to Measure - Free Measure and Quote
• How do I get free shipping on my online order?
• Do I need to signup as a Spotlight VIP Club member to purchase online?
• Click & Collect - Bonus $5 In-Store Voucher
• How do I redeem a Promotional Code for online purchases?
• How do I opt out of SMS messaging?

Spotlight VIP Membership

• What benefits do I get as a Spotlight VIP Member?
• I've signed up for a VIP membership but I'm not getting emails. What's going on?
• I'm not sure if I have an online VIP Club account. How do I check?
• I need a copy of my purchase receipt. Can you help?
• Spotlight VIP Club Terms & Conditions
• Welcome Offer - Terms & Conditions

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Bargain Guarantee

• What is the Bargain Guarantee?
• What are the conditions of and exclusions from the Bargain Guarantee?
• What items are included in the Bargain Guarantee?
• I want to buy or have bought an item online. How can I claim the Bargain Guarantee?
• How can I claim my 10% Bargain Guarantee reduction?

Digital Wallet

• What is Digital Wallet?
• How do I add my VIP Club loyalty card to my Digital Wallet?
• Do I need to download an app to access Digital Wallet?
• Can I remove my card or re-add it later to my Digital Wallet?
• Are rewards automatically added to my digital card?
• How do I add my rewards to my digital wallet?

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