What if I cannot get my return to a store? If you cannot access a Spotlight store to return an item, please contact us. Related articles What is your Returns and Exchange policy? Am I able to exchange or return an item? What's the process? How do I return or exchange big and bulky items such as 2 metre curtain tracks? My item is under warranty. Do I call Spotlight or the manufacturer? What is your consumer guarantee on ‘Special’ and ‘Online only’ orders?