How do I return or exchange big and bulky items such as 2 metre curtain tracks? If you need to return an item/s that is big and bulky, please contact us. Related articles Am I able to exchange or return an item? What's the process? What is your Returns and Exchange policy? What if I cannot get my return to a store? My item is under warranty. Do I call Spotlight or the manufacturer? Click & Collect - Bonus $5 In-Store Voucher