Frequently Asked Questions
- Click & Collect - Bonus $5 In-Store Voucher
- What is Click & Collect?
- How does Click & Collect work?
- What if all the items I want aren’t available to Click & Collect at my chosen store?
- Are there any items that aren’t available for Click & Collect even if my store has stock?
- I want to Click & Collect a bulky or oversize product, like a rug, curtain rod, or blind - is this possible?
- Can I Click & Collect from any store?
- How long will you hold my Click & Collect Order?
- Do I need my ID when picking up my items?
- Can someone else pick up my order for me?
- Can I change or add to my order?
- Can I cancel a Click & Collect order?
- What happens if my order isn’t available when I arrive at the store?
- Can I return a Click & Collect order?
- If I Click & Collect balloons, will the balloons come inflated?
- What should I do if my desired product(s) appears unavailable at my local store?